Privacy Policy — Bloom Group Services LLC
Effective date: 11.06.2025
This Privacy Policy explains how Bloom Group Services LLC (“Bloom Group Services”, “we”, “us”, or “our”) collects, uses, and protects your information when you visit bloomgroupservices.com (the “Website”) or contact us regarding our services.
By using the Website, you agree to the practices described in this Privacy Policy.
1. Who We Are
Bloom Group Services LLC provides coordination and scheduling services for:
- residential and commercial appliance repair,
- refrigeration service & repair,
- HVAC service & coordination in Brooklyn and the New York City area.
Technical work (including but not limited to HVAC, electrical, gas, and refrigeration installation or repair) may be performed by independent licensed contractors and service providers. We act as a coordination and support service.
2. Information We Collect
We collect information that you voluntarily provide or that is generated automatically when you use our Website.
Information you provide via forms:
- Name
- Phone number
- Email address
- Address (street, apartment, city) — optional unless needed for service scheduling
- Description of requested service or message
- Your preferences regarding contact by phone, email, or text (SMS)
Automatically collected information:
- IP address, browser type, device type, operating system
- pages visited, time spent, referring URLs
- cookies and similar technologies used by WordPress and analytics tools
We do not knowingly collect information from children under 13. If you believe a child has provided us with personal data, please contact us, and we will remove it.
3. How We Use Your Information
We use your information to:
- respond to your inquiries and service requests,
- contact you to confirm or schedule appointments,
- connect you with appropriate licensed technicians or service providers,
- send important updates about your booking or our services,
- improve the Website, user experience, and our internal processes,
- maintain security and prevent fraud or abuse,
- comply with applicable U.S. and New York laws.
We do not sell your personal information.
4. SMS Communication & Consent
If you choose to receive text messages (by checking the consent box on our forms or otherwise opting in), we may send you SMS related to:
- appointment confirmations or updates,
- scheduling changes,
- follow-up messages about the service you requested.
Standard message and data rates may apply.
You can opt out at any time by replying “STOP” to our message.
For help, reply “HELP” or contact us at info@bloomgroupservices.com.
Information collected for SMS communication is used solely to provide messages you requested and is not sold or shared with third parties for their own marketing.
5. How We Share Information
We may share your information only as reasonably necessary to operate our services:
- with trusted licensed contractors/service providers who perform the work you requested,
- with hosting, email, analytics, and security providers who support our Website and communications,
- when required by law, regulation, legal process, or governmental request,
- to protect our rights, users, or the security of the Website.
All such third parties are expected to protect your information and use it only for the agreed purpose.
6. Cookies & Tracking Technologies
Our Website (built on WordPress and related tools) may use:
- essential cookies (for security, performance, basic functions),
- analytics cookies (to understand traffic and improve content),
- occasionally, functional or preference cookies.
You can control or delete cookies through your browser settings. Note that disabling certain cookies may affect how the Website functions.
If we implement specific analytics or advertising tools (e.g., Google Analytics), we will use them in accordance with their policies and applicable law.
7. Data Retention
We retain personal data only as long as necessary to:
- respond to your requests,
- maintain service records,
- meet legal, accounting, or reporting obligations.
When data is no longer needed, we take reasonable steps to delete or anonymize it.
8. Data Security
We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is 100% secure; we cannot guarantee absolute security.
9. Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
- request access to the personal data we hold about you,
- request correction or deletion of your personal data where legally permissible,
- withdraw consent to marketing or SMS at any time,
- control cookies through browser settings.
To exercise any of these rights, contact us at info@bloomgroupservices.com.
10. Third-Party Websites
Our Website may contain links to external sites. We are not responsible for the content or privacy practices of those websites. We encourage you to review their policies separately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective date” at the top indicates the latest version. Continued use of the Website after changes means you accept the updated Policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Bloom Group Services LLC
Website: bloomgroupservices.com
Email: info@bloomgroupservices.com
Location: Brooklyn, New York