Bloom Group Services LLC – Terms of Service
Effective Date: November 6, 2025
Location: Brooklyn, New York
1. Scope of Services
1.1. Bloom Group Services LLC (“Company”, “we”, “us”, or “our”) provides professional coordination and management of appliance repair, refrigeration, and HVAC services for residential and commercial clients in Brooklyn, New York, and surrounding areas.
1.2. All payments for services are made to Bloom Group Services LLC, which is responsible for the coordination, scheduling, and completion of service requests.
2. Customer Responsibilities
2.1. The Customer must provide safe access to the property, ensure that water, gas, and electrical utilities are available, and maintain safe working conditions for all service personnel.
2.2. The Customer is responsible for protecting or removing personal property from the work area. The Company shall not be liable for damage to carpets, drapes, furniture, lawns, or other personal or landscaping items left unprotected.
2.3. The Customer must provide accurate contact and service information and ensure that an authorized person is present during the service appointment.
3. Warranty and Maintenance Requirements
3.1. Warranty coverage for parts and labor follows the manufacturer’s and service provider’s warranty policies.
3.2. Regular system maintenance is recommended to ensure proper performance and to maintain any extended warranty coverage.
3.3. Warranty claims apply only to services and parts provided by or coordinated through the Company.
3.4. Any unauthorized modification, misuse, or neglect of equipment may void the warranty.
4. Extra Work and Change Orders
4.1. The Customer may not require additional work or changes (“Change Order”) unless confirmed in writing before such work begins.
4.2. Each Change Order must clearly describe:
- the additional work requested;
- the cost adjustment; and
- the effect on project timing or payments.
4.3. The Company shall not be required to perform additional services without written authorization.
5. Subcontractors
5.1. The Company may engage qualified and properly licensed subcontractors to perform certain specialized tasks.
5.2. All subcontractors engaged by the Company are required to comply with applicable federal, state, and local laws, including licensing and insurance requirements.
5.3. The Company remains responsible for overall coordination, communication, and quality assurance of services provided to the Customer.
6. Permits and Inspections
6.1. When required, the Company may assist the Customer in obtaining necessary permits for installation or repair work.
6.2. Any additional work required by inspectors or authorities will only be performed with the Customer’s approval and may result in added cost.
7. Clean-Up
7.1. Upon completion, the Company or its technicians will remove work-related debris and leave the area clean.
7.2. The Customer is responsible for the disposal of old equipment or appliances unless otherwise agreed in writing.
8. Delays and Force Majeure
8.1. The Company shall not be liable for delays or inability to perform services due to events beyond its control, including but not limited to:
material shortages, strikes, labor disputes, acts of nature, supplier delays, or governmental restrictions.
8.2. In such cases, services will be rescheduled without penalty to the Company.
9. Fees, Payments, and Non-Payment
9.1. The Customer agrees to pay all service charges, applicable taxes, and fees in full upon completion of the service, unless otherwise specified in writing.
9.2. The Company reserves the right to collect deposits or diagnostic fees before service begins.
9.3. Invoices not paid on time may be subject to late fees, interest charges, or collection actions as permitted by New York law.
9.4. The Customer shall be responsible for any collection costs, including reasonable attorney fees.
9.5. The Company reserves the right to suspend or terminate services if payment is not made as agreed.
10. Compliance with Laws and Licensing
10.1. The Company and all its service providers comply with all applicable New York State and local regulations governing HVAC, refrigeration, and appliance repair services.
10.2. All technicians performing licensed work carry current trade licenses and insurance.
10.3. Proof of insurance or licensing may be provided upon request.
11. Limitation of Liability
11.1. The Company’s total liability for any claim is limited to the amount paid by the Customer for the specific service.
11.2. The Company shall not be liable for:
- consequential or incidental damages,
- pre-existing defects,
- indirect or financial losses, or
- manufacturer or supplier defects beyond its control.
11.3. No claim may be filed more than two (2) years after service completion.
12. Right to Stop or Refuse Work
12.1. The Company reserves the right to stop work if conditions become unsafe, access is denied, or payment is delayed.
12.2. Work will resume only after the issue is resolved and all due payments are received.
13. Dispute Resolution and Governing Law
13.1. The laws of the State of New York govern these Terms.
13.2. In the event of a dispute, both parties agree to first attempt to resolve the issue through direct communication in good faith.
13.3. If resolution cannot be reached, the dispute shall be submitted to binding arbitration in New York City in accordance with the rules of the American Arbitration Association (AAA).
13.4. Each party shall bear its own legal costs unless otherwise determined by the arbitrator.
14. Cancellation Policy
14.1. Customers may cancel a service agreement within three (3) business days from the date of booking without penalty.
14.2. To cancel, written notice must be sent to support@bloomgroupservices.com before midnight of the third business day.
14.3. If any diagnostic or service work has already been performed before cancellation, a service fee of up to $199 may apply.
15. Entire Agreement
This Terms of Service document constitutes the entire agreement between the Customer and Bloom Group Services LLC and supersedes any prior verbal or written agreements.
No oral representations or promises shall be valid unless expressly included in writing.
16. Contact Information
Bloom Group Services LLC
Brooklyn, New York, USA
support@bloomgroupservices.com